Case Study
Cranbourne Information and Support Centre
A Digital Journey with Cranbourne Information and Support Centre (CISC)
About CISC
Cranbourne Information and Support Centre (CISC) sought to enhance community engagement through an intuitive and purpose-driven website. With a rich history dating back to 1978, CISC traces its roots to war-torn Europe, where the concept of Citizens Advice Bureaus emerged as a beacon of support for affected communities. Over the years, CISC has evolved into a vital resource hub, providing information, support, and material aid to residents in times of need.
Problem summary
Despite Gippsvet’s sterling reputation in traditional channels, their digital presence posed significant challenges. Their outdated website, lacking key features like online appointment booking and pet owner resources, proved cumbersome to navigate. Consequently, attracting and retaining clients online became an uphill battle, hindering effective communication with the local community.Objectives
Our objectives were clear: to create a website that not only served as a user-friendly hub of information but also honored CISC’s rich history and tradition of community support. We aimed to provide a platform that empowered residents to access vital resources and engage with CISC’s services effortlessly.Solutions
We spearheaded a comprehensive overhaul of the CISC website, placing a premium on intuitive navigation and user-friendly design elements. The revamped platform seamlessly integrates modern aesthetics while upholding principles of accessibility and functionality. Collaborating closely with CISC, we curated engaging and informative content that effectively showcases their rich history, diverse services, and profound impact on the community, including the narrative of their establishment dating back to 1978 and the subsequent evolution of their offerings.
Proven Results
Through the redesigned website, accessibility was greatly enhanced, enabling residents to effortlessly access essential information and support services. User engagement metrics witnessed a significant upsurge, with residents dedicating more time to the website and actively engaging with its features. Furthermore, the website’s portrayal of CISC’s rich history and enduring dedication to community service served as a digital homage, honoring their longstanding commitment to the Cranbourne community.